Customer Services and Supply Chain Administrator

Reports to: Accounts & Customer Services Director

Accountable to: Accounts & Customer Services Director

Job Purpose:

All aspects of Customer Services and Export and Import of stock and orders. You will support the Accounts & Customer Services Director and relevant team members through a variety of tasks related to stock control, purchasing, production planning and order processing.

Assist in the continual improvement of the Customer Service & Supply Chain for JointMedica. To assist JointMedica in becoming a significant provider of Highly Advanced Orthopaedic implants, and a leader at the premium end of the Medical Device industry.  


In supporting JointMedica senior management, the Customer Services & Supply Chain Administrator must confirm that JointMedica listens to what customers want and ensure that the company responds in the most effective, relevant, and personal way.  Success will be measured through agreed metrics as indicated in JointMedica’s QMS system and other customer feedback. 

Key responsibilities: 

  • Sales Order processing, from receipt of Purchase Order to dispatch and invoicing of orders

  • Assist in the preparation of regularly scheduled reports

  • Create stock Purchase Orders through Sage 200

  • Import of goods to include the completion all relevant courier and customs paperwork where necessary,

  • Package and dispatch all outgoing goods, to include the completion of all relevant courier and customs paperwork where necessary.

  • Liaising with Suppliers and Sub-contractors for the timely delivery of goods

  • Manufacturing forecasts

  • Creating of Bill of Materials for Manufacturing, and following through until completion

  • Liaise with our Manufacturing Team to ensure stock requirements are readily available

  • Ensuring that collections by freight forwarders are made on schedule

  • Receipt of all stock through Sage 200, including electronic filing of paperwork

  • Inventory control



  • Previous experience in a similar role is essential

  • Thorough knowledge of Customs processes

  • Knowledge of Sage 200

  • Ability to work on own initiative

  • Excellent organizational skills

  • Excellent attention to detail

  • Computer literate in Microsoft Office

  • Excellent administration skills


  • NCFE Level 2 Certificate in Principles of Customer Service

  • ITIL® Training and Certification.



  • £21,000 - £25,000p.a. depending on experience and qualifications

  • Company Pension

  • 20 + days annual leave, plus Bank Holidays

  • Death In Service Benefit

  • Free on-site parking

Please send your CV with a covering letter stating current salary/salary expectations to: -


HR Department

Jointmedica Ltd

Unit 3, Ball Mill Top Business Park

Main Road




Tel: 01905 640008